19800 Privacy Policy — Your Personal Information Protection
This document explains how 19800 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective Date: 1 January 2026
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Information We Collect
When you register and use the 19800 platform, we collect several categories of information to provide you with a safe, seamless service that is relevant to your needs as a user in Malaysia.
Account information: Full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity.
Device and browser information: Device type, operating system, browser version, IP address, and usage data such as pages visited and session duration. This data is used to identify technical issues and improve platform performance.
Payment information: Records of deposit and withdrawal transactions in MYR, payment methods used, and transaction status. We do not store full card numbers — sensitive payment information is processed through registered, secure third-party payment processors.
Cookie and tracking data: Session cookies, preference cookies, and basic analytics data that help us understand how users interact with the platform. You can manage your cookie settings through your browser, though some features may be affected if cookies are disabled.
How We Use Your Information
Information collected by 19800 is used exclusively for purposes directly related to platform operations and user needs. We do not use your data for unrelated purposes or sell it to advertisers.
- Account management: Verifying your identity, processing your registration, and maintaining account security.
- Transaction processing: Processing deposits, withdrawals, and transaction records in MYR accurately and securely.
- Legal compliance: Complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable regulations.
- Fraud prevention: Detecting and investigating suspicious activity to protect all users on the platform.
- Service improvement: Analysing usage patterns to improve the interface, platform speed, and overall user experience.
- Service communications: Sending you important notifications relating to your account, transaction outcomes, or policy changes.
Data Storage & Security
19800 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Passwords are stored in hashed format and cannot be read by any party, including our own staff.
Your personal data is stored on servers protected by layered access controls, firewalls, and continuous security monitoring systems. Access to user data is granted only to staff who require it to carry out legitimate service functions.
Account information is retained for the duration your account remains active, and for any period required by law following account closure. Financial transaction data is kept in accordance with the retention periods set by applicable Malaysian financial regulations.
In the event of a data breach that may affect your information, 19800 will take immediate steps to mitigate the impact and notify affected users in accordance with applicable legal requirements.
Sharing Information with Third Parties
19800 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
- Payment processor: Transaction information that must be shared with authorised payment processors to enable deposits and withdrawals in MYR to be processed securely.
- Technical service provider: Companies that help us operate the platform infrastructure, subject to strict confidentiality agreements.
- Legal authorities: Where required by Malaysian law, a court order, or an official request from the relevant authorities.
- Fraud prevention: In cases involving the investigation of fraud or criminal activity on the platform, relevant information may be shared with the appropriate authorities.
In all instances of data sharing, 19800 ensures that only the minimum necessary information is disclosed, and all sharing is carried out in accordance with the applicable Personal Data Protection requirements in Malaysia.
User Rights and How to Contact Us
As a 19800 platform user and as an individual protected under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal information:
You have the right to request and receive a copy of the personal information we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.
You may request the deletion of your personal data, subject to legal retention requirements that may prevent immediate erasure.
You have the right to object to the processing of your data for any purpose that is not essential to our core service.
To exercise any of the above rights, or if you have any questions about this privacy policy, please contact the 19800 support team by email at [email protected]. We will endeavour to respond to your request within fourteen business days.
This privacy policy may be updated from time to time. Users will be notified of any material changes via email or in-platform notification. Continued use of the platform after such notification constitutes acceptance of the updated policy.
More Questions About Your Privacy?
Visit our FAQ page for quick answers, or log in to your account to manage your privacy settings and personal information.